![[] AVID](https://www.pms.eu/fileadmin/user_upload/logos/logo21_avid_07.png "[Translate to US-English:] AVID"){kind=logo}
Service Information AVID
AVID company
Warranty repairs:
To carry out warranty repairs for Avid, we need an RMA/SR number. Your dealer can request this RMA/SR number from Avid or the distributor. Please include this RMA/SR number, a proof of purchase (copy of your invoice) and the repair order form for warranty repairs and send your device to us.
Out-of-warranty repairs:
Please pack your device carefully, include our repair order form and ship it to us. An RMA number is not necessary for out-of-warranty repairs.
Note: Please don´t forget to fill in your contact data, just in case we still have questions regarding the repair.
Spare parts:
You can order Avalon spare parts from us by email. Don´t hesitate to contact us at info[at]pms.de.
For your order we need a precise description of the articles you require. If a part is difficult to describe, please take a picture of it and attach it to your email.
Our technicians will check your order and contact you as soon as possible. Please understand that this might take a little time, in some cases we have to contact the manufacturer first.
![[] Motiv: Versandlabel](https://www.pms.eu/fileadmin/template_fluid/public/images/versandlabel.jpg "[Translate to US-English:] Versandlabel")
Shipping Label
Send in your devices quickly with our shipping label. There´s no easier way!
this way please
![[] Motiv: Reparatur](https://www.pms.eu/fileadmin/template_fluid/public/images/reparatur.jpg "[Translate to US-English:] Reparatur")
Repair Order Forms
We created new repair order forms for warranty and non warranty repairs. You can fill in the forms directly on your computer and print them afterwards.